Frequently Asked Questions

Muse Et Musée is a maison of objects, editions, and cultural work. Its independent practice explores design, material, image, and culture through considered creations and limited production.

Each piece belongs to a defined edition and has its own digital authentication record. Its identity, edition, and documented provenance form part of its history.

Each edition has a fixed production limit. Once an edition is closed or discontinued, it will not be reproduced or restocked.

Yes. All pieces are made to order. Please allow 7–10 business days for processing before dispatch. Shipping time is additional.

Not necessarily. Handmade construction and material treatments can produce subtle variations in stitching, surface, finish, and other details. These variations are not automatically defects, but every piece must still match its description and meet applicable legal requirements.

Each edition has a defined production limit. Once its available production has been exhausted or the edition has been discontinued, it will not be reproduced or restocked.

Each piece should be cared for according to its materials and construction. Refer to any care instructions provided with your purchase or contact connect@museetmusee.com if you need guidance.

Subscribe to the Muse Et Musée newsletter to receive updates about new work, editions, and announcements.

Payment is processed during checkout using the available payment methods. The price, applicable taxes, shipping charges, and order total are displayed before you complete your purchase.

You may request cancellation within three hours of purchase by emailing orders@museetmusee.com. After three hours, your order enters fulfilment and can no longer be cancelled under our standard policy. Any cancellation rights required by law still apply.

The currency and applicable charges are displayed at checkout. Your bank or payment provider may apply additional currency-conversion or transaction fees.

If you need to correct an order, email orders@museetmusee.com as soon as possible. Changes cannot be guaranteed once your order has entered fulfilment.

Check your spam or junk folder first. If the confirmation still hasn't arrived, email orders@museetmusee.com with the name and email address used at checkout. We'll help you verify your order.

Contact orders@museetmusee.com as soon as possible. We cannot guarantee address changes once an order has entered fulfilment or been dispatched.

Yes. Pieces can be purchased as gifts. Please note that the recipient will need to create a Muse Et Musée account or sign in to claim and register the piece through its QR code.

All orders are dispatched from Montréal, Québec, Canada.

We use FedEx. Available shipping services and rates depend on your destination and are displayed at checkout.

Please allow 7–10 business days for processing before dispatch. Transit time is additional and depends on your destination and selected shipping service. Delivery estimates are not guaranteed unless explicitly stated.

Tracking information is provided after dispatch where available.

International orders may be subject to customs duties, import taxes, brokerage fees, and other charges imposed by the destination country. Unless stated otherwise at checkout, these charges are the recipient’s responsibility.

Email orders@museetmusee.com with your order number and tracking details. We will review the delivery information and investigate the matter. A delivery scan does not automatically resolve a dispute; the outcome depends on the circumstances and applicable law.

If an investigation confirms that your shipment has been lost, you will receive a refund for the full price of the piece and the original shipping charge, subject to applicable law.

The resolution depends on why the shipment was returned. Incorrect addresses, missed collections, and refusal to pay applicable import charges may have different outcomes. Email orders@museetmusee.com for assistance. All resolutions remain subject to applicable law.

All purchases are final sale. We do not accept discretionary returns or exchanges for change of mind, buyer’s remorse, fit or size preferences, product preferences, or unwanted gifts.

This policy does not affect any statutory cancellation rights, legal warranties, or other consumer rights that apply to your purchase.

Email orders@museetmusee.com with your order number, a description of the issue, and photographs where available. We will assess the situation and determine an appropriate resolution, which may include a refund, as required by applicable law.

Please contact us before returning an item.

Not necessarily. Variations arising from handmade construction or material treatments can be part of an individual piece. However, if a piece does not match its description or meet applicable legal requirements, the issue will be assessed accordingly.

Purchase directly through the official Muse Et Musée website at https://museetmusee.com. Each physical piece has a unique QR code linked to its individual digital registry.

Every physical piece has a unique QR code linked to its own digital registry. The registry identifies the individual piece and connects it to its design and limited edition. For more details visit the Provenance page.

Scan the QR code on your piece. On your first scan, you must create a Muse Et Musée account or sign in to an existing one. The piece is then assigned to your account, and its individual registry is created there.

No. Once a piece has been registered and assigned to an account, its QR code cannot be used to claim or register that piece again.

For registration issues, QR-code problems, or questions about your digital registry, contact connect@museetmusee.com. Include a description of the issue and relevant details about your piece. Never send your password or payment credentials.

Personal information is handled in accordance with our Privacy Policy. Records relating to a piece’s identity, edition, and history may be retained where appropriate and permitted by law.

An account is required to claim and register a piece through its QR code. Requirements for other website features depend on the functionality available.

For general website questions, account assistance, or enquiries that do not fall under orders, privacy, press, or careers, contact connect@museetmusee.com.

• Orders, shipping, cancellations, returns, and product concerns: orders@museetmusee.com
• Privacy, personal information, and privacy requests: privacy@museetmusee.com
• Press enquiries and media requests: press@museetmusee.com
• General enquiries, website assistance, and authentication support: connect@museetmusee.com
• Career opportunities and employment enquiries: careers@museetmusee.com

Please contact the relevant team directly so your enquiry reaches the right place.

For questions about how your personal information is collected, used, retained, or disclosed, or to submit a privacy request, email privacy@museetmusee.com. Further details are available in our Privacy Policy.